At Thoracic Surgery Expert Witness, we are committed to providing a high standard of service. However, if you are dissatisfied with any aspect of our service, we encourage you to inform us so we can address your concerns promptly and fairly.

1. Purpose of the Policy

This policy outlines the process for raising and resolving complaints related to the services provided by Thoracic Surgery Expert Witness. We aim to:

• Ensure complaints are handled professionally and confidentially.
• Resolve complaints fairly and in a timely manner.
• Improve our services based on feedback.

2. How to Make a Complaint

If you wish to make a complaint, please provide the following information:

• Your name and contact details.
• A clear description of the complaint.
• Relevant dates, supporting documents, and the outcome you seek.

You can submit your complaint via:

• Email: info@thoracicsurgeryexpertwitness.co.uk
• Phone: 02074594638

3. Complaint Handling Process

We follow these steps to resolve complaints:

1. Acknowledgement
   We will acknowledge receipt of your complaint within 5 working days.

2. Investigation
   We will investigate the complaint thoroughly, which may include reviewing relevant documentation and consulting with individuals involved. This process may take up to 15 working days.

3. Response
   Once the investigation is complete, we will provide a written response detailing:

   • Our findings.
   • Any actions we will take to resolve the complaint.
   • Your right to escalate the complaint if you remain unsatisfied.

4. Escalation
   If you are not satisfied with our response, you can request a review by a senior representative. Alternatively, you may escalate the complaint to a relevant regulatory body or seek independent advice.

4. Confidentiality

All complaints will be handled confidentially and in accordance with our Privacy Policy.

5. Continuous Improvement

We monitor and review complaints to improve our services and ensure high standards of care and professionalism.

6. Contact Information

If you have any questions about this Complaint Policy or wish to submit a complaint, please contact us at:

Thoracic Surgery Expert Witness
Website: https://thoracicsurgeryexpertwitness.co.uk
Email: info@thoracicsurgeryexpertwitness.co.uk
Phone: 02074594638